Q: My letter says “Overdue.” Will my water be cut off?
A: It is a real risk. If you are overdue, call us immediately. We can often perform the test within 24 hours and email a “Pending” confirmation to the city to halt any disconnect orders.
Q: How much is a backflow test?
A: We offer flat-rate pricing for the test and submission. If you have multiple devices at one location, we offer a quantity discount.
Q: Do I have to be there?
A: For outside devices (irrigation), no. As long as we have gate access, we can test it and email you the invoice and report. For indoor devices, we need access.
Q: How long does the test take?
A: Most backflow tests take 15-30 minutes. We arrive, hook up our gauges, run the pressure test, tag the device, and leave. The entire process is quick and non-disruptive.
Q: When should I schedule my annual test?
A: Schedule your test as soon as you receive the compliance letter. Don’t wait until the deadline—if your device fails and needs repair, you’ll need extra time to get it fixed and re-tested.

