Q: Are you registered with the City of West University Place?
A: Yes. West U has its own building department and permitting office separate from Houston. We are registered, licensed, and experienced in navigating their specific inspection requirements. We know the West U building inspectors, understand the municipal codes, and pull permits correctly the first time. We handle all permit paperwork and inspector coordination—you don’t have to become an expert in local building codes.
Q: Can you fix a leak without breaking my imported marble floors?
A: Yes. We specialize in Tunneling—digging underneath the foundation from the outside to reach the leak, leaving your interior finishes completely untouched. This is the only acceptable method for West U’s luxury homes where flooring can cost $50-$100+ per square foot and cannot simply be “replaced.” Your marble, hardwood, or custom tile remains pristine.
Q: Do you charge for travel time inside the Loop?
A: No. We believe in upfront, flat-rate pricing. You pay for the completed repair, not for the time our technician spends in traffic on Kirby Drive or 610 Loop. Our fleet is constantly circulating through West U, Rice Village, and the Inner Loop—we’re dispatching from nearby locations, not from distant suburbs.
Q: My home has a post-tension slab. Can you still repair slab leaks?
A: Absolutely. Post-tension slabs require specialized knowledge and non-invasive repair methods. We always access post-tension slab plumbing via exterior tunneling—never cutting through the slab where we might damage the tensioning cables. We coordinate with structural engineers when required for complex situations. We understand that post-tension foundations are engineered systems that demand expertise.
Q: Do you work with architects and designers on renovation projects?
A: Yes. We regularly collaborate with architects, interior designers, and contractors on high-end West U renovations and new construction. We provide design-build input on plumbing layouts, fixture selection (working with designer showrooms), and system upgrades while ensuring all work meets City of West U codes. Many West U designers and architects have us on their preferred vendor lists.
Q: Can you repair my vintage bathroom fixtures, or do I need to replace them?
A: We can often rebuild vintage fixtures when parts are available through specialty suppliers. For West U’s historic homes with original 1930s-1940s fixtures, preserving the period authenticity is important. If rebuild isn’t feasible, we can recommend sympathetic modern replacements that match your home’s era and style—maintaining architectural integrity while providing reliable function.
Q: My home is in a historic district. Do you handle the additional requirements?
A: Yes. While West U doesn’t have formal historic preservation districts like Houston’s protected neighborhoods, many homeowners seek to preserve the historic character of their 1920s-1940s homes. We work carefully to preserve original architectural details—plaster walls, decorative molding, original tile work, and period fixtures. We can provide documentation and photos for homeowners who want records of their home’s systems and any sympathetic upgrades.

